FAQs - Frequently Asked Questions = Nicole Barr Fine Enamel Jewelry
FOR THE GENERAL PUBLIC TO PURCHASE
How can I buy Nicole Barr at retail?
Click on Stockists at the bottom of the home page to find a Jeweler in your area or complete the Contact us form and we'll be glad to recommend a store near you -
RETAIL JEWELERS:
How do I open a new account?
Only Retail jewelers qualify for an account with us:
- Click on "Sign In"
- Fill out and submit the "Retail Dealer Form" under NO ACCOUNT
- We will then confirm approval of your account by email.
Once you receive our approval email:
1. Login to view wholesale prices, place orders, update your address and payment information, create a wish list.
2. U.S. buyers submit the Application for Commercial Credit
(unless paying by Credit Card or Paypal) .
Due to the hand-crafted nature of our jewelry, delivery is normally 3-4 weeks.
Questions? Contact us by email or call 1-877-810-7312
Is there a minimum order?
No.
What if I order and the product isn't what I was expecting?
We guarantee that all jewelry shipped to you will be free of any damage or defect. If you find a problem with any piece (within 14 days of receiving your order) just call us so we can arrange a return and re-ship you the design.
**Note: We do not accept returns on 18K Gold designs.
What are your trading terms?
USA: Net 30 from date of invoice. Past due accounts will accrue a service charge.
OUR PRODUCTS
Is your jewelry ethically produced?
Yes. Nicole Barr jewelry is handcrafted by skilled enamelers in our American-owned and managed facility in Thailand. We are deeply committed to fair wages, reasonable hours, healthcare, ongoing training, and a safe, supportive workplace where every person can thrive. Many of our artisans have been with us for over 20 years — a testament to a culture of pride, craft, and mutual respect. We think of ourselves as an old-fashioned company that happens to be thriving in the 21st century.
Why do you enamel onto 18k gold?
While enameling is possible on 14k gold, master enamelers like Nicole Barr work in 18k to achieve the most vivid, lasting colors this rare art form can produce. On lower karat golds such as 9k, vitreous enamel will react with the metal's alloys, compromising both the color and the finish.
What is fired or vitreous enamel?
For virtually all of our jewelry — whether crafted in 925 silver or 18k gold — we use fired vitreous enamel. This is powdered glass that is kiln-fired at temperatures reaching 1600°F, causing it to melt into a liquid before cooling into a solid, brilliantly colored surface. Think of the enduring richness of a stained glass window: the color never fades, never changes. It's the same technique favored by legendary jewelers like Fabergé and Lalique.
Will the enamel on your jewelry fade?
No. Unlike the epoxy or "soft enamel" used by most jewelry companies, Nicole Barr pieces are made with fired glass — color that is as permanent as the gemstones themselves. The one exception worth noting: red is a notoriously temperamental enamel color and is best kept out of prolonged direct sunlight, such as a sun-facing shop window.
Is enamel fragile?
Enamel jewelry is durable, but like a fine glass sculpture, it deserves careful handling. Each Nicole Barr piece comes with a jewelry care leaflet outlining best practices, and we recommend storing pieces in their original gift box when not being worn. A helpful comparison: treat your enamel jewelry as you would a precious opal.
Will your sterling silver designs tarnish?
Not under normal conditions. All of our silver designs — including chains — have a durable layer of rhodium plateing to resist tarnishing. When cleaning is needed, a soft cloth is all it takes.
Is your jewelry nickel free?
Our jewelry meets the current EU standards for nickel content.
Are your diamonds conflict-free?
Yes. We comply with the Kimberley Process, ensuring all diamonds are sourced from non-conflict origins.
What is the quality of your diamonds?
Our diamonds are brilliant cut, G color, and VS1 clarity.
Do you use genuine gemstones?
Yes, always.
Marketing Support
We provide a full suite of tools to help you promote the Nicole Barr collection:
- Professional videos ready to use across platforms
- Readymade ads for print and digital
- High and low resolution images for any application
- Regular social media content shared across Facebook, Instagram, Twitter, Pinterest, YouTube, and LinkedIn — ready for you to repost
- Margin Manager — display the complete Nicole Barr online catalog on your tablet or website with your retail prices. Setup takes five minutes, and we're happy to do it for you
- Printable wholesale price list and thumbnail catalog available in the Downloads section (retailers only)
There's no better way to let your customers know that you are a Nicole Barr Exclusive Stockist than with a branded display.
Available free with a $2000 order. Limit 1 free display per store.
Click here for more details or contact a sales representative.
CUSTOMER SERVICE
We have experienced office staff who can be reached 9:00 a.m. - 4:00 p.m. Monday-Friday. 877 - 810 - 7312 or us-info@nicolebarr.com
What happens if a customer returns an item to be repaired?
We are able to do a bench repair on most items. Talk with your sales representative or our office staff for a quote. Allow 5-6 weeks for repair and return.
Do you offer a Custom Design and Manufacturing Service?>
Yes. Please ask for a free quote. Minimums are 100 per design for sterling silver,
3 per design for 18K Gold.
Click to Download our Custom Spec Sheet Form for quote submissions:
XLS FORMAT or PDF FORMAT